Answer Description
While the your user may appreciate (or be terribly offended) by these other actions, your best action would be to ensure you understand the user's issue by restating it and letting the user clarify their issue.
Wikipedia
The Golden Retriever is a medium-large gun dog that was bred to retrieve shot waterfowl, such as ducks and upland game birds, during hunting and shooting parties The name "retriever" refers to the breed's ability to retrieve shot game undamaged due to their soft mouth Golden retrievers have an instinctive love of water, and are easy to train to basic or advanced obedience standards They are a long-coated breed, with a dense inner coat that provides them with adequate warmth in the outdoors, and an outer coat that lies flat against their bodies and repels water Golden retrievers are well suited to residency in suburban or country environments
Golden_Retriever - Wikipedia, the free encyclopedia